1. This agreement
These terms are a contract between you and [LEGAL ENTITY NAME] (“Stratum”, “we”, “us”) covering the Stratum website, the app and control room, and the marketplace (together, the “Service”). By requesting access, creating an account, or using the Service you accept these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.
Our Privacy Policy and Cookie Policy form part of this agreement.
2. Eligibility and accounts
You must be at least [MINIMUM AGE] to use the Service, and old enough to form a binding contract where you live. Accounts are personal: keep your credentials secure, do not share them, and tell us promptly if you suspect unauthorised access. You are responsible for activity under your account and for the teammates you invite.
Provide accurate information and keep it current. We may refuse, suspend, or reclaim an account or handle that impersonates someone else or breaches these terms.
3. The alpha service
Stratum is in limited alpha. Access is granted at our discretion and may be withdrawn. Features can change, break, or disappear; data may be reset; and we do not offer an uptime commitment or service credits during the alpha. Do not rely on the Service as the only record of anything you cannot afford to lose — export what matters.
If we introduce a paid tier or a service level agreement, we will say so before it applies to you.
4. Workspaces, staff, and roles
Owners control a workspace and may invite teammates as Producers, Moderators, or Viewers. Each role carries a defined scope of access; granting a role is your decision and your responsibility. Owners can change or revoke access at any time, and can see activity performed in the workspace.
If you are invited into someone else’s workspace, the Owner controls that workspace’s content and settings, and may remove you from it.
5. Acceptable use
Do not:
- break the law, infringe anyone’s rights, or use the Service to harass, threaten, or defraud;
- upload malware, attempt to breach or probe our systems, or bypass rate limits, authentication, or permissions;
- scrape, resell, or sublicense the Service, or reverse engineer it except where the law permits;
- overload the platform with automated traffic, or use it to relay spam;
- misrepresent donation, subathon, or charity mechanics in a way that misleads your audience;
- upload content you do not have the rights to, including assets bought elsewhere under a licence that forbids it.
We may investigate suspected breaches and act — up to removing content and closing accounts.
6. Your content
You keep ownership of everything you upload or configure: overlays, alerts, art, sounds, copy, and the event data your channels generate. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and transmit that content strictly to operate the Service for you and the people you share it with. That licence ends when you delete the content or close your account, except for backups already made and anything the law requires us to keep.
You are responsible for having the rights to the content you bring, including music, fonts, and third-party artwork.
7. Connected platforms
Stratum connects to third-party platforms and tools. Their terms apply to your use of them, and their APIs, rate limits, and policies can change or restrict what Stratum can do. We are not responsible for third-party outages, policy changes, or actions those platforms take against your channel. Disconnecting a platform stops the data flow but does not delete data we already processed.
8. Marketplace, purchases, and Arena Coins
The marketplace sells digital creator assets — stream packages, overlays, alerts, widgets, panels, transitions, emotes, badges, integrations, sounds, and music. Unless the listing says otherwise, a purchase grants you a non-exclusive, non-transferable licence to use the asset in your own broadcasts and channels. You may not resell, redistribute, or sublicense it, or include it in a competing product.
Arena Coins are a prepaid balance for use inside the marketplace. They have no cash value, are not a deposit or e-money, cannot be exchanged for cash or transferred between accounts, and may expire [COIN EXPIRY TERMS]. We may adjust coin pricing prospectively.
Refunds
Digital goods are delivered immediately, so refunds are limited: we will refund a purchase that is faulty, materially not as described, or never delivered. [REFUND WINDOW AND EU/UK WITHDRAWAL RIGHT WORDING] Nothing here removes statutory consumer rights you have where you live.
Sellers who list assets warrant that they own or license everything they upload and that it is safe to distribute. Payouts, fees, and taxes are covered by [SELLER TERMS DOCUMENT].
9. Plans, fees, and billing
Alpha access is currently free. If you buy a plan or marketplace item, you authorise us and our payment provider to charge the payment method you give us, including applicable taxes. Subscriptions renew automatically for the same period until you cancel; cancelling stops the next renewal and keeps access until the end of the period you paid for. Prices may change with at least [N] days’ notice before your next renewal. Fees already paid are non-refundable except as set out in section 8 or required by law.
10. Level Two Design studio work
The studio services listed on our Services page — brand design, broadcast systems, fan engagement, motion design, digital design, and live events — are quoted and contracted separately. Submitting a brief through the contact form starts a conversation; it is not an order, and no work, price, or timeline is agreed until both sides sign a written statement of work. Deliverables, ownership of the work product, and payment terms are set by that document, not by these terms.
11. Our intellectual property
The Service, its software, design system, and the Stratum and Level Two Design names and marks belong to us or our licensors. These terms grant you a limited, revocable, non-transferable right to use the Service as intended — nothing more. Do not use our branding without written permission.
12. Feedback
Alpha feedback shapes the roadmap, and we welcome it. If you send us ideas, bug reports, or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation or compensation. Do not send anything you consider confidential.
13. Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or terminate access — immediately where necessary — if you breach these terms, if your use puts the platform or other users at risk, if we are required to by law, or if we discontinue the Service or the alpha. Where practical we will give notice and a chance to export your data.
On termination, your licence to use the Service ends. Sections 6, 11, 12, and 14 to 18 survive.
14. Disclaimers
The Service is provided “as is” and “as available”, and during the alpha that is meant literally. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or that live events will always be delivered on time. Some jurisdictions do not allow these exclusions, so parts of this section may not apply to you.
15. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, viewers, sponsorship, donations, goodwill, or data. Our total liability for all claims in any 12-month period is limited to the greater of the amount you paid us in that period or [CAP AMOUNT, e.g. USD 100].
Nothing in these terms excludes liability that cannot lawfully be excluded, including death or personal injury caused by negligence, or fraud.
16. Indemnity
You will defend and indemnify us against claims, damages, and reasonable costs arising from your content, your use of the Service in breach of these terms, or your infringement of a third party’s rights. We will tell you promptly about any such claim and let you control the defence, provided any settlement does not create obligations for us.
17. Changes to these terms
We may update these terms as the product develops. We will post the new version with an updated date and, for material changes, notify you in the app or by email at least [N] days before they take effect. Continuing to use the Service after that means you accept the change; if you do not, stop using the Service and close your account.
18. Governing law and disputes
These terms are governed by the laws of [GOVERNING LAW], and the courts of [VENUE] have exclusive jurisdiction, without limiting mandatory consumer protections in your country of residence. [ARBITRATION / CLASS-ACTION WAIVER — CONFIRM WHETHER REQUIRED FOR US USERS]
Before filing anything, write to us — most problems are faster to fix directly.
19. Contact
Legal notices: [LEGAL EMAIL] and [REGISTERED ADDRESS]. General enquiries: info@leveltwodesign.com or the contact form.